Get in Touch With Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about Curacao casinos not on GamStop for readers in Great Britain — we do not operate any casino, hold anyone's account or process anyone's money. If your question is about a balance, a bonus that did not credit or a withdrawal that has stalled, the casino's own support desk is the only place that can act on it. Everything else — corrections, unclear terms, requests for a topic — is ours, and we read all of it.
Email us
Write to us at [email protected]. Include the page you were reading, the casino name if there is one, and the specific wording you are querying. A message that says "the bonus terms on your Betmica page look wrong" gets a useful answer far faster than "your site is out of date".
We aim to reply within two working days. There is no phone line and no live chat — we are a small editorial operation, not a customer service centre, and pretending otherwise would waste your time.
What we can help with
- Corrections — a bonus percentage, wagering multiplier, minimum deposit or payment method that no longer matches what the operator publishes. Send a link or a screenshot if you have one.
- Terms we have not explained clearly — wagering requirements, game contribution rates, maximum bonus bets, bonus expiry or cashout caps on winnings from a bonus.
- Payment questions in general terms — whether a method is typically available to British customers, how currency conversion tends to bite, what KYC usually involves.
- Topic requests — something you looked for on the site and could not find.
- Operator and partnership enquiries — introduce the brand, the licence it holds and the markets it accepts. We will say plainly whether it fits.
What we cannot do
- Open, close, unlock or verify your casino account.
- Release a withdrawal, overturn a confiscated bonus or intervene in a dispute. We have no standing with any operator.
- Remove you from GAMSTOP, shorten an exclusion period, or help you around a self-exclusion. If you are registered with GAMSTOP, playing at sites outside that scheme runs against the reason you signed up.
- Tell you a casino is safe. No site is. We can tell you what a licence does and does not cover.
Commercial disclosure, stated plainly
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, a rating or a kind sentence. Where an operator pays us and still has a weakness worth flagging, we flag it. If you ever think a write-up reads like an advert rather than an assessment, email us and say so — that is exactly the kind of message this page exists for.
Contacting the casinos themselves
For anything account-specific, go to the operator. Most Curacao-licensed sites run 24/7 live chat in English plus an email address, and chat is usually quicker. Keep your own record: the date, the agent's name, the transaction reference and a copy of the chat transcript. If a complaint goes nowhere, the escalation route is the operator's formal complaints procedure first, then the licensing authority named in the site footer — not a UK body.
These are the brands we cover most often, with the headline offer each advertises. Bonus terms change without notice, so treat these as the starting point for your own check on the operator's own terms page rather than a promise.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
The three we get asked about most
Betmica tops our list and generates the most reader email, almost always about the size of the headline figure. A 570% match up to £5,700 with 270 free spins is a large advertised number, and large numbers carry the heaviest conditions: the match is tiered across several deposits rather than handed over at once, free spins are released in daily batches on named slots, and the wagering multiplier applies to bonus funds before any of it becomes withdrawable. Maximum bet per spin while a bonus is active is capped, and breaching it is the single most common reason a reader writes to us about voided winnings. Read the deposit schedule before the first payment, not after.
Kikibet earns its place on GBP handling — sterling figures are quoted in the offer itself, which spares British players a conversion on every deposit and withdrawal. The 350% match up to £5,555 plus 300 free spins is more front-loaded than Betmica's, which suits players who want the bulk of the bonus on one deposit. The limitation: free spins here tend to carry their own winnings cap separate from the deposit bonus, so a good spin session can still convert to a modest cash figure.
Betninja is the one we point readers to when the percentages elsewhere feel unmanageable. A flat £1,000 plus 100 free spins is easier to model — you can work out what you need to turn over without unpicking a tiered structure. That simplicity is also the trade-off: there is no headline multiplier to chase, so players hunting the largest possible bonus balance will find it modest next to Rivo's 1000% slots package or Smash Casino's 600%. Free spins are for new players only and expire if unused.
Bonus questions we answer regularly
Most contact about bonuses comes down to four things, so here is the short version before you write.
- Wagering — a 40x requirement on a £100 bonus means £4,000 of qualifying bets before withdrawal. Some sites apply the multiplier to bonus plus deposit, which doubles the work.
- Game contribution — slots usually count 100%, roulette, blackjack and baccarat often 10% or nothing at all, and live dealer tables are frequently excluded entirely. Playing the wrong game is not cheating, but it does not clear the bonus either.
- Max bonus bet — commonly a few pounds per spin or hand. Exceeding it can void the balance.
- Expiry and cashout caps — bonuses run out, often within days, and no-deposit offers and cashback in particular tend to cap what you can convert.
Cashback and loyalty schemes usually come with lighter conditions than a welcome package, which is why we tell readers to weigh a 25% cashback arrangement against a headline percentage rather than assume the bigger number wins.
Payment and withdrawal queries
We cannot see your transactions, but we can explain how these sites generally handle money and what to check before you commit.
- Debit cards — widely accepted, though some UK-issued cards decline gambling transactions at the bank's end rather than the casino's.
- E-wallets — common at offshore sites and usually the quickest route out. PayPal availability is the exception rather than the rule here, so verify it on the cashier page instead of assuming.
- Bank transfer — slowest, but the usual fallback for larger sums.
- Cryptocurrency — offered by several operators, including CoinPoker, whose offer is quoted in dollars. Crypto sidesteps card blocks but adds price movement and network fees on top.
Two costs catch British players out. First, currency conversion: where an offer is quoted in euros or dollars, as with WinnerIsland, Smash Casino, Nightluck, Rivo and CoinPoker, your deposit and withdrawal are converted, and the spread is rarely shown as a line item. A GBP account avoids it. Second, withdrawal limits — daily, weekly or monthly caps mean a large win may be paid in instalments over weeks. Ask for the cap in writing before you play for a big balance.
Expect identity verification before your first withdrawal: photo ID, a recent proof of address and, for larger sums, source-of-funds documents such as payslips or bank statements. Uploading these early usually shortens the wait. Minimum deposits at these sites are typically small, often around £10 to £20, but the minimum needed to unlock a tiered welcome package is usually higher — check both figures.
What is on offer at the sites we cover
If you are writing to ask whether we cover a particular game type, the answer for most of these operators is:
- Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility ones that do not. Published RTP is a long-run average, not a guide to your session.
- Progressive jackpots — pooled prizes that grow until someone wins; often excluded from bonus play.
- Table games — blackjack, roulette and baccarat in multiple variants, usually contributing little to wagering.
- Live dealer — streamed tables with human croupiers, typically excluded from bonus clearing and with higher minimum stakes.
- Mobile — browser-based play rather than downloadable apps at most offshore brands.
Software providers vary by site and by the player's location, so a game listed in a lobby is not guaranteed to load for every account.
Sportsbook enquiries
Several of the casinos we cover run a sportsbook alongside the casino, and the two are not the same product. Sports free bets carry minimum qualifying odds — often around 1.50 in decimal terms — rather than a wagering multiplier, and the stake is not usually returned with the winnings. You will find pre-match and in-play markets, accumulators, bet builders, cash-out and esports lines at the larger books. Check whether the casino and sportsbook share one wallet: where they do, a casino bonus may lock funds you wanted to bet with, and vice versa. Casino wagering rules almost never apply to sports bets, so read both sets of terms.
Licensing, eligibility and where to get help
You must be 18 or over to gamble in Great Britain. Casinos not on GamStop hold overseas licences — Curacao's regime is the most common among the brands on this site — and a Curacao licence is not a UK Gambling Commission licence. That distinction matters: UKGC rules on advertising, deposit limits, GAMSTOP participation and the UK complaints route do not apply, and accepting British customers is not the same as being authorised to serve them. Ownership of these brands is often held by a group registered outside the UK, so any dispute is handled under that jurisdiction's rules.
GAMSTOP itself covers operators licensed by the UK Gambling Commission to serve Great Britain. Exclusion periods run for six months, one year or five years and cannot be reversed once set. If you registered and are now considering an offshore site, that is worth pausing on. Gambling blocking software on your devices, and deposit or loss limits where an operator offers them, are practical additions. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day.
Never treat gambling as a way to make money or to fix a financial problem. Nothing on this site is advice to play.
How we assess the casinos we write about
Our ratings come from desk research, not from play. We read the published terms, compare advertised bonus conditions, check which payment methods and currencies are listed for British customers, look at licensing details and ownership where they are disclosed, and note where information is missing or contradictory. Where something cannot be verified, we say so rather than filling the gap. Findings reflect what operators published as of the fact-check date shown on this site; terms change, sometimes weekly. Commission never moves a brand up the list. Editorial ratings are our own judgement, not aggregated customer reviews.
Corrections from readers are the fastest way we find out something has changed, which is the main reason this address exists.
Before you write
If your question is "which of these should I use", the answer is not in an email to us — it is in the comparison. Start with our roundup of trusted non GamStop casinos in the UK, narrow to two or three on the criteria that matter to you (GBP support, realistic wagering, a payment method your bank will not block), then read those operators' full terms. If something there does not add up, that is when to get in touch, and we will give you a straight answer or tell you we do not know.
Thanks for reading — and for holding our work to a standard. Alexander Grant and the editorial team.