Our broadband speeds explained. Our predicted broadband rates

We realize your dependence on speed, which explains why we seek to deliver ultrafast speeds it is possible to depend on. We’ve assembled most of the facts, numbers and FAQs to back our claims up to help you see just what you’re getting.

To help make our broadband speeds magnificent, we’ve set them call at a handy dining table. These projected rates connect with all new clients whom buy our broadband services, and also to current clients whom change their broadband services.

Down Load Rates

Upload Speeds

* The download that is advertised upload speeds for the Virgin fiber packages are determined if you take the median average, or perhaps the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. This is certainly on the basis of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard installment loans Kentucky down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). This is certainly consistent with Ofcom’s guidance.

Our advertised speeds

The advertised download and upload speeds for the broadband packages are typical rates, determined by firmly taking the mid-point between your quickest and slowest rates for every single package at top times (8-10pm). We’ve done this based on the Advertising guidelines Authority’s (ASA) guidance.

They’re not guaranteed as these are average speeds.

Generally speed range that is available

The speed that is‘normally available’ could be the down load and upload speed you could expect your Virgin Media Hub to get at top times (8-10pm, Monday-Sunday). This is certainly in accordance with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Suggestions, which we’ve finalized around.

The info for our advertised and typically available rates originates from a broadband dimension panel comprised of our genuine clients disseminate across our community. Running on SamKnows, we operate scores of tests a thirty days to comprehend exactly how our broadband is doing.

Items that may impact broadband rates

The real speed you encounter is less than predicted. Broadband rates might be impacted by things we can’t control – such as the usage of WiFi, the product you’re utilizing, the wiring in your building while the quantity of users online and accessing a specific internet site. Additionally, at top times, high use e.g. during major sports, could cause congestion.

Our download speed that is minimum guarantee

The particular rate of the solution can vary greatly, but also for new clients and current clients whom change their broadband services on or after 28 th February 2019, we currently offer a download that is minimum guarantee to your Virgin Media Hub. That is 50% associated with advertised rate for your broadband solution on the date you put your purchase.

Our present advertised rates are placed in the table above. You’ll need certainly to maintain your Hub plugged in and started up for all of us to have speed information as a result. The download that is minimum guarantee will not affect outages.

The ability to finish your agreement

If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive times (constantly or intermittently) and we’re not able to repair the problem within 1 month, you might be in a position to keep your agreement without spending a disconnection fee that is early. That applies to clients, or current clients whom change their broadband services.

Traffic Management

We don’t usage traffic administration, meaning you are able to download and upload just as much as you would like without traffic administration slowing you straight down. The exclusion for this is actually for clients which have decided to a limitation on their broadband usage.

We do have other traffic that is reasonable measures across our community to be able to fulfill our appropriate responsibilities, keep up with the integrity and safety of our companies, offer you parental settings and supply you with all the solutions you’ve asked us to.

For lots more information on our traffic administration as well as other reasonable traffic administration measures, please head to virginmedia.com/traffic.

Speed you are able to depend on

Great internet experiences can go you, but only if your connection is actually great. Our cable’s thicker copper core along with quality insulation we can deliver average speeds of 516Mbps on our top tier that is widely available M500.

We possess the network that is entire your property this means we are able to gauge the dependability of the connection from starting to end – including your Virgin Media Hub.

Take a look at our table that is handy below observe dependable our whole community was.

Period of time
Reliability

Crucial broadband

Important broadband is present to current clients in receipt of Universal Credit. To learn more, including just how to use

Down Load Rates

Upload Speeds

* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or the mid-point between your quickest and slowest rates for every package at top times (8-10pm), every month. That is on the basis of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). This is certainly consistent with Ofcom’s guidance.

Legacy items Legacy services and products

Legacy items Legacy services and products

Pertains to customers that are existing re-contract with us

Down Load Rates

Upload Speeds

* The advertised download and upload speeds for the Virgin fiber packages are determined if you take the median average, or even the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. This will be on the basis of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). This is certainly consistent with Ofcom’s guidance.

Our broadband speeds explained

We realize your significance of rate, which explains why we try to deliver ultrafast speeds you are able to count on. We’ve assembled all of the facts, numbers and FAQs to back up our claims in order to see precisely what you’re getting.

Our approximated broadband rates

To help make our broadband speeds magnificent, we’ve set them call at a table that is handy. These predicted rates affect all customers that are new purchase our broadband services, also to current clients who change their broadband services.

Down Load Rates

Upload Speeds

* The advertised download and upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or perhaps the mid-point amongst the quickest and slowest rates for every single package at top times (8-10pm), every month. This is certainly in line with all the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard down load and upload rate that you may expect at top times (8-10pm, Monday-Sunday). This really is in accordance with Ofcom’s guidance.